Stakeholder Forums: Telehealth Options in Home and Community-Based Services (HCBS) Waivers

August 26, 2020

The Department of Health Care Policy & Financing (Department) invites all interested stakeholders to provide comments and questions on telehealth options in home and community-based services (HCBS) waivers.
The Department has revised service provisions in HCBS in response to the COVID-19 Public Health Emergency (PHE). The Department has provided guidance to providers and stakeholders through Operational Memos (OM) on this topic. The Department has allowed the provision of select HCBS services through telehealth, as an optional service delivery method, to help ensure the health and safety of members. Please review OM 20-046 for further information.
As the Department looks to the future of HCBS post-COVID-19, the Department intends to sustain certain service provision changes, including telehealth options for HCBS.
Stakeholder Engagement Opportunities
The Department seeks to engage with Providers and Members through a series of stakeholder meetings to work towards implementing and operating telehealth options in HCBS waivers. The Department plans to continue collaborating with stakeholders on this topic. Stakeholders interested in this topic are encouraged to hold the date for the following engagement opportunities:
Stakeholder Engagement Opportunities for
Telehealth Options in HCBS Waivers
Webinar and Call-in information for all events below:
Call in: (720) 279-0026 or (877) 820-7831, code: 303146#
Date and Time:
Wednesday, Sept. 9
2 p.m. - 4 p.m. MST  
General member stakeholder meeting to gather information on telehealth operations and take member feedback. 
Date and Time:
Tuesday, Sept. 15
1 p.m. - 3 p.m. MST  
Targeted provider engagement to review HCBS including:
  • Behavioral Services (Line Staff, Counseling, Consultation, Assessment) (SLS/DD),
  • Behavioral Counseling, Mental Health Counseling and Substance Abuse Counseling (Group, Individual) (BI),
  • Movement Therapy (CES, CHRP, SLS),
  • Expressive Therapies (CLLI),
  • Therapeutic Life Limiting Illness Support (CLLI),
  • Bereavement Counseling (CLLI),
  • CHRP Wraparound Intensive and Transition Services (CHRP),
  • Palliative and Support Care (CLLI).
This meeting will include a rates presentation and opportunity for feedback.
Date and Time:
Tuesday, Sept. 22
1 p.m. - 3 p.m. MST 
Targeted Provider Engagement to Review HCBS including:
  • Peer Mentorship (SLS, DD, EBD, CMHS, SCI),
  • Specialized Habilitation (DD, SLS),
  • Prevocational Services (SLS, DD),
  • Supported Employment (Job Coaching and Job Development) (SLS, DD),
  • Adult Day (Basic, Specialized) (CMHS, EBD, and SCI),
  • Community Connector (CES, SLS),
  • Day Treatment (BI),
  • Independent Living Skills Training/Life Skills Training (BI, EBD, SCI, CMHS, SLS).
This meeting will include a rates presentation and opportunity for feedback.

Date and Time:
Tuesday, Oct. 20
1 p.m. - 3 p.m. MST 
General stakeholder meeting to summarize feedback received and present draft regulations related to telehealth in HCBS. 
 Date and Time:
Tuesday, Oct. 27
1 p.m. - 3 p.m. MST
Final Provider/Member stakeholder meeting to review final rates presentation, draft waiver application changes, and draft regulations incorporating provider and member feedback for telehealth in HCBS.
Please send any comments, suggestions or questions for consideration prior to the scheduled engagement opportunities to the Department HCBS Waiver inbox.
Office of Community Living Stakeholder Engagement Page:

Department COVID-19 Information Page: